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June 24, 2025
Impact Story
For Samira S. her journey to Canada, was a journey to hope. “In Canada, I have freedom,” she says. “Everything is good here.
It was not safe for me back home. I was scared living there.”
Originally from Ethiopia, Samira came to Canada in 2019. Like many newcomers, she struggled with finding stable work, a place to call home and learning the language.
“Life not easy. I not have a house, I stay in (numerous) shelters. I not have a job,” she points out. “Me, not good English. I no go to school.”
Navigating all of this was a challenge. But another daunting task was still ahead. The single mother needed to file her income taxes. She came to the TIES Tax Clinic for help with what she thought was a simple tax filing. Turns out, it was anything but.
Samira had previously filed for bankruptcy, a situation outside the scope of TIES’ services.
Understandably, Samira was deeply distressed. The weight of her financial situation (stemming from debts incurred during a previous relationship), coupled with the language barrier, triggered immediate panic and tears.
Recognizing Samira's distress and drawing upon her own familiarity with Arabic, TIES Settlement and Financial Literacy Manager, Noha El Tanahi, sprang into action – going above and beyond to help this devastated client.
Noha and her team dug through massive amounts of paperwork, located and contacted all of the necessary parties and never took no for an answer. Eventually, they found a solution, and Samira was able to go on her way!
As Samira left the TIES office that day, the tears had been replaced by a genuine smile of relief and hope for herself along with her children.
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