Office Administration & Clerical Training

What is Office Administration & Clerical Training ?

Fast-track your entry into a modern office environment. This instructor-led program equips learners with practical administrative and clerical skills employers expect.

Designed as intermediate, job-ready training, the program helps participants quickly build confidence using everyday office systems, digital tools, and basic AI support.

‍

What You'll Learn:

Introduction to Office Administration

• Role of an office administrator / clerical worker
• Common office tasks and responsibilities
• Workplace professionalism and confidentiality
• Overview of office tools and workflows

Office Software & Digital Tools

• Microsoft Word & Google Docs: letters, forms, basic reports
• Excel & Google Sheets: data entry, simple formulas, tables
• Outlook & Gmail: professional email and calendar management
• Drive & OneDrive: file storage and organization

Business Communication & Customer Service

• Professional email writing and workplace tone
• Phone and front-desk etiquette
• Handling inquiries and basic customer service
• Internal communication and teamwork

Scheduling, Meetings & Office Coordination

• Calendar management and appointments
• Meeting setup, agendas, and note-taking
• Travel coordination and office logistics
• Time management and prioritization

Records Management & Canadian Workplace Practices

• Digital and paper filing systems
• Naming conventions and document control
• Confidentiality and basic data protection
• Workplace expectations in Canada
• Policies, ethics, diversity, and inclusion

Digital Productivity, AI Tools & Job Readiness

• Productivity tools for administrative tasks
• Using AI to support emails, notes, and organization
• Privacy and responsible use of digital tools
• Resume writing for clerical and admin roles
• Interview preparation and common questions
• Professional presentation and confidence

‍

This Program is For You if You:

• Want to work in an office, administrative, or clerical role

• Need practical computer, communication, and organizational skills employers expect

• Are new to the Canadian workplace or returning to work after a gap

• Want short, affordable training that fits around work or family commitments

• Are looking for job-ready skills—not long-term study

You'll Receive:

• Certificate of Achievement upon program completion
• Job search and job maintenance support
• Optional 80-hour volunteer job placement to gain Canadian work experience and apply job job skills, subject to the client's willingness and availability of the practicum/employer in Calgary

‍

Additional Eligibility:

• CLB 4 or higher
• Basic Computer Skills

‍

Register Now>>